The Gloucestershire Council in the UK is working to restore the parts of its website after a recent unknown cyberattack has disrupted its operations and has been attempting to repair several of its online operations since the malicious attack last December 2021.
The affected systems of Gloucestershire Council’s website include online revenue and benefits sections and customer services, support, and planning. The council asked the people to be patient while restoring compromised networks and are urged to email them directly if any issues appear during these troubled times.
The Gloucestershire Council cooperates with the National Cyber Security Centre (NCSC) and National Crime Agency (NCA) to repair the crippling issue.
Residents of Gloucestershire are also unable to access or find interactive online application forms utilised to acquire housing benefits, test and trace support payments, discretionary housing payments, and council tax support. These issues are the main problems that the Gloucestershire Council’s website faces.
Nonetheless, they are working twice as hard to get back in their standard operations.
The Gloucestershire council’s planning application website is also inaccessible because of the recent cyberattack. According to the Local Democracy Reporting Service aid, they request everybody to be considerate as they try to assess and fix the current problem.
Urgent customer issues in Gloucestershire Council skyrocketed after the cyberattack caused significant problems.
A Gloucestershire Council spokesperson told a reporter that they are doing everything they can to ensure their customers’ well-being and safety against cyberattacks. They want to ensure that their residents can still contact them despite the incident.
Furthermore, the spokesperson said that they are actively working with NCSC and NCA to understand more about the nature and origin of the cyberattack to minimise the damage. He also said that the council’s focus for the coming weeks is to manage urgent customer issues and continue working alongside law enforcement agencies to bring their systems back online as soon as possible.
There is still a lot to resolve with this recent cyberattack. Thus, the Gloucestershire Council will have to request their customers to bear the inconvenience as much as possible.
